Computer Support Specialists


Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Exclude 'Network and Computer Systems Administrators' (15-1071).


Top Industries of Employment

  1. Computer And Data Processing Services
  2. Elementary And Secondary Schools
  3. Professional & Commercial Equipment
  4. Personnel Supply Services

2002 - 2003 Wages
by MSA and Workforce Investment Areas

Area Employment**
Total
Hourly Wage Annual
Mean Entry Experienced Mean Entry Experienced
Missouri 9,850 19.44 11.97 23.17 40,430 24,890 48,190
Joplin MSA 180 19.29 9.65 24.11 40,130 20,070 50,160
Columbia MSA 290 13.92 8.93 16.41 28,940 18,580 34,130
St Joseph MSA 90 17.04 10.45 20.34 35,450 21,740 42,300
St Louis MSA 5,430 20.31 12.57 24.18 42,230 26,140 50,280
Kansas City* 2,320 18.98 12.53 22.20 39,479 26,071 46,183
Central Region* 490 15.04 9.51 17.81 31,286 19,782 37,037
Northeast Region* 70 15.25 10.67 17.54 31,714 22,183 36,480
Northwest Region* 190 16.53 10.36 19.62 34,383 21,542 40,803
South Central Region* 180 12.45 8.15 14.60 25,898 16,944 30,376
Southeast Region* 180 16.58 10.22 19.76 34,488 21,258 41,103
Southwest Region* 220 18.56 9.68 22.99 38,596 20,139 47,824
St. Charles* 110 20.82 14.39 24.03 43,303 29,940 49,985
St. Louis City* 1,140 21.85 13.83 25.85 45,438 28,777 53,768
St. Louis County* 3,670 20.36 12.64 24.22 42,345 26,292 50,371
West Central Region* 100 16.49 10.10 19.69 34,303 21,011 40,949
Jefferson/Franklin Consortium* 80 14.04 10.30 15.91 29,202 21,423 33,092

Long-term Employment Projections

Area Employment ** Change 2000-2010 Annual
Avg Openings
Long-term
Outlook
2000 Estimated 2010 Projected Number Percent
Missouri 11,020 19,280 8,260 74.95 873 Outstanding
Kansas City MSA 4,930 8,450 3,520 71.40 372 Great
St Louis MSA 6,110 9,920 3,810 62.36 407 Outstanding
Central Region* 920 1,560 640 69.57 69 Outstanding
Northeast Region* 180 280 100 55.56 11 Great
Northwest Region* 300 470 170 56.67 1 Outstanding
Ozark Region* 440 780 340 77.27 36 Outstanding
South Central Region* 140 240 100 71.43 10 Outstanding
Southeast Region* 260 440 180 69.23 20 Great
Southwest Region* 250 450 200 80.00 21 Outstanding
West Central Region* 170 280 110 64.71 12 Outstanding

* - Workforce Investment Areas
** - Why are the employment levels different for the same occupation?



This profession generally requires Associate degree in one of the following
Agricultural Business Technology (NEW)
Data Processing and Data Processing Technology/Technician
Computer Hardware Technology/Technician (NEW)
Computer Software Technology/Technician (NEW)
Accounting and Computer Science (NEW)
Medical Office Computer Specialist/Assistant (NEW)